New Jersey American Water customers in need of assistance with their water or wastewater bill
can turn to the company’s H2O Help to Others Program™ for help.
For nearly a decade, New Jersey American Water has been
assisting qualified low-income water customers through this unique assistance
program. H2O Help to Others Program is
administered by New Jersey SHARES (NJ
Shares), a nationally recognized nonprofit organization providing statewide
help, guidance and referral for essential services to New Jersey residents in
need of assistance.
“While water service is a tremendous value at just a penny
per gallon, we understand the water bill is not the only bill our customers pay,”
explained Cheryl Norton, president of New Jersey American Water. “So we are
happy to offer this program to our lower income customers to assist them.”
Through H2O Help to
Others Program, assistance is made available to customers in two
distinct ways – through grants and/or through a discount on the service charge.
Customers can qualify for grants of up to $500 through the H2O Help to Others Program to help
pay their water bill. Grants are available to qualifying customers once every
three years. The awarded grant can not apply to water used for outdoor
purposes, such as a sprinkler system, and can only be used towards indoor water
use. Additionally, a grant from this program may not cover a recipient’s entire
water bill; in some cases, the customer must pay a portion of their bill based
on their income.
New Jersey American Water also offers qualified customers
the opportunity to receive a 100 percent discount on their monthly fixed
service charge for water through the H2O
Help to Others Program. In addition to water service, these service
charge discounts may also apply to wastewater customers, as well. Similarly,
there is also an additional low income discount offered to customers who
receive Social Security benefits or Medicare coverage – these customers who
qualify for the service charge discount are also eligible to receive an
additional discount off the monthly DSIC charge, based on their meter size.
To qualify for the H2O
Help to Others Program, customers must first meet the following two
- Must have annual incomes at or below 300 percent
of the Federal Poverty guidelines
- Must fulfill at least 50 percent of the payment
Customers interested in learning more about the program and
its qualifications are encouraged to contact NJ SHARES, program administrator
of the H2O Help to Others Program,
directly via the toll-free number, 1-877-NJAWH2O (652-9426), or online at www.njshares.org. More information can also be found online at www.newjerseyamwater.com – click the “Customer Service &
Billing” tab, then select “Low Income Program” from the drop down menu.
About New Jersey American
New Jersey American Water, a subsidiary of American Water, is the
largest investor-owned water utility in the state, providing high-quality and
reliable water and/or wastewater services to approximately 2.7 million people.
More information can be found at www.newjerseyamwater.com.
With a history dating back to 1886, American Water (NYSE: AWK) is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company.
The company employs 7,100 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 14 million people in 46 states.
More information can be found by visiting www.amwater.com.